Meet the Team

A Great Team is the Foundation of Any Business

Shaun Heath

Technical Director

 I have been in construction since 1978 working on site, in Building Control and for the NHBC. My main area of work concerns technical aspects of construction, identifying and resolving construction problems, design issues and claims.

Since leaving NHBC to start Construction Site Inspection and Quality Assurance I have been contracted by both NHBC Technical and Claims. I have worked for Housing Associations and claims companies, carrying out builder’s insolvency claims and technical claims minimising the inconvenience whilst maximising the claim. I have carried out warranty surveys for completed buildings and those under construction.

More recently, I carry out defect management work for developers and housing associations to minimise the number of defects in new construction. This reduces the company’s costs for customer services and helps to improve the customer and brand image by fewer complaints. With the use of social media becoming more prevalent this can prevent a large scale problem on a development. I provide reports to both building companies and clients identifying defects with the construction prior to it being closed up for masonry and timber frame construction. As work progresses through the fit out stage, defects with the installation of materials including fire related matters are identified.

Grant Heath

Operations Director

Since leaving full-time education I have held a number of management roles across the Entertainment, Clothing, and Food sectors of the Retail industry.

I am a passionate believer that technology can often hold the solutions to daily challenges faced by society in both our professional and personal lives. Throughout my career, I have sought out systems and technology to implement robust and efficient ways of working.

 In 2019 I Joined CSI~QA, with my primary responsibility being PlanRadar. PlanRadar is a piece of computer software specifically designed to aid clear and consistent communication and collaborative working, whilst still providing clear lines of accountability.

Paul Santry

Quality Director

I began my working career as a plasterer in 1983. Completing City and Guilds Craft Certificate in plastering and gaining the top marks in the country resulting in being awarded the coveted silver trowel. Following this I gained the City and Guilds Advanced Craft in plastering.
I worked in construction until 2010 completing many projects as an operative and ultimately as a project manager. At this point I looked to changing my career and Education had always been in my mind.
I completed the Level 3 PTTLS teaching qualification in 2010 and began delivering the CSCS course linked to plastering to Job Centre plus students on a part time basis for 4 years.  In 2014 I decided to further my teaching career and gained the level 3 CAVA Award to enable me to begin lecturing and assessing.
I stayed in education until 2017 when I was asked if I would like to take on a Quality Management Role at a large interiors organisation. I had always been passionate about quality but never considered it as career.
I instantly loved working as a quality manager and when I saw the chance to concentrate my time on quality I moved to my current career as a Quality Director at CSI~QA. In 2020 I attained a ISO Lead Auditor qualification. 
I tend to look at quality in a slightly different way to most. I always look for the WHY and what can be done to improve.

Ben Hope

Site Inspector

My involvement in construction began in 2008 when I joined the Royal Engineers and training as a surveyor. This allowed me to obtain a broad knowledge of civil and site engineering working on projects across the globe. Since leaving I have worked in many different areas of construction.  Starting as a Scaffolder on site I worked my way up to Site Managing for a Tier 1 housebuilder and being part of a Pride in the Job winning team. Wanting a change of pace and to experience a different type of construction I started working in High spec fit out in London. This is what really gave me my passion for driving quality and helping others to get it right first time.


Up until joining CSI~QA I was working as Clerk of Works at Addenbrookes Hospital in Cambridge. Striving to improve quality of construction works across an aged estate gave me a real sense of pride and achievement and I’d like to help you to build any projects to the highest quality possible.

Samantha Saunders

Finance Manager

Since leaving education I done a GNVQ in engineering and then took a break to go travelling around Asia and Australia which was a great experience. When I returned I took on a management role in the pub trade and enjoyed all aspects of the job, I then progressed into a career as a prisoner custody officer which I did for 10 years until I started my family I joined CSI~QA in April 2017 as a finance Manager I have trained in this role and enjoyed the learning and experience I have gained and it fits perfectly with my family meaning I have a great work/life balance.

Our Services

Technical Stage Visits

Tailor Made Technical Audit Services

Quality Periodic Visits

ISO 9001 Quality Management Systems

Training Sessions

Reducing Recurrent Defects

Project Portfolio

Ashe - Linmere Farmstead, Houghton Regis

The new facilities will be an office building and marketing suite (approximately 404m2 over 2 storeys), a Café (approximately 303 m2) and a mixed use community hall (approximately 296 m2). Additional works include extensive landscaping works to create an outdoor public space and children’s adventure playground.

Hill - Fish Island Village, Hackney Wick

Fish Island is a unique collaboration by Hill and Peabody comprising stunning 1, 2 and 3 bedroom apartments. Designed and built with the industrial heritage in mind, Fish Island Village will create a lively and vibrant canal-side community, with the added benefit of an exclusive gym, concierge and limited underground parking to selected apartments

Hill - The Hawtorns Sawston, Cambridge

95 Private new homes. These new homes offer a mix of one and two bedroom apartments and two, three and four bedroom houses, located in the beautiful village of Sawston.