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PlanRadar Closing Out Best Practises

Updated: Apr 24

As you may now be aware CSIQA are now using PlanRadar for its reporting process. This online software allows collaborative working with efficient data management.

Based on the feedback we have received we have drawn up two user guides on closing out reports. One for Site Managers and Sub-Contractors please see these below.

For how to use Plan Radar view csiqa.com/planradar-training with any queries regarding using Plan Radar directed to the grant@csiqa.com




Auditing Process (Site Managers)


1) CSI~QA will audit your activities including workmanship, compliance, training, progress and communication.

2) The audit is conducted using a software package called PlanRadar. A report will be issued within 3 working days of the audit.

3) The report will contain various items, such as observations, good practice, low/high impact and non-compliance items.

4) Each Item will be allocated a unique item number

5) CSI~QA will add guidance to items where relevant. The guidance is taken from the relevant Approved Document, NHBC Standards and Manufacturers guidance.

6) The majority of items will require remedial works to ensure the issue raised is compliant.

7) Site Managers are encouraged to use the guidance to ensure works are completed to the correct standard.

8) Site Managers should issue an instruction to the Supervisors to complete works within a given timescale.

Closing Out

1) Observations and Good Practice need only be noted and will be closed out by CSI~QA on response of the report.

2) Items that are Design related are directed to the company technical team and or the designer.

3) During and on completion of works, the supervisor will inspect the works and take photographs so that the report can be responded to concerning works in progress and completed.

4) The photographs should be saved using the unique item number followed by a full stop and then sequential numbering ie 14.1, 14.2, 14.3…….

5) The Site Manager should inspect during the works and upon completion and take photographs saving these in sequentially followed by a full stop.. ie 14.1m, 14.2m, 14.3m …...

6) The supervisor sends the photographs and a comment on how the item was rectified to the Site Manager.

7) Immediate toolbox talks should be given on items that are repeated Additional training should be considered on some occasions which CSI~QA can help with. Evidence should be sent to the Site Manager.

8) The Site Manager should immediately use the information provided by the supervisor to respond to the item

9) It is important to save photographs using the item number within the title to make closing out on PlanRadar simpler for the Site Manager.

10) Photographs are added to the relevant item number within PlanRadar.

11) A comment should be added to every item. The comment informs CSI~QA as to the action taken to resolve the item.

12) Items can be set to Resolved or In progress by the Site Manager.

13) CSI~QA will then assess the response and Close, Feedback with comments, or Reject with comments, the item within the report

14) The Site Manager then responds further until resolved.

For how to use Plan Radar view csiqa.com/planradar-training with any queries regarding using Plan Radar directed to the grantheath@csiqa.com


Auditing Process (Sub-Contractors )


1) CSI~QA will audit your activities including workmanship, compliance, training, progress and communication.

2) The audit is conducted using a software package called PlanRadar. A report will be issued within 3 working days of the audit.

3) The report will contain various items, such as observations, good practice, low/high impact and non-compliance items.

4) Each Item will be allocated a unique item number

5) CSI~QA will add guidance to items where relevant. The guidance is taken from the relevant Approved Document, NHBC Standards and Manufacturers guidance.

6) The majority of items will require remedial works to ensure the issue raised is compliant.

7) Supervisors are encouraged to use the guidance to ensure works are completed to the correct standard.(Request copies of the guidance from Site Managers where access is limited)

8) Supervisors should issue an instruction to the Operatives to complete works within a given timescale.

Closing Out

1) Observations and Good Practice need no actions and will be closed out by CSI~QA on release of the report.

2) During and on completion of works, the supervisor will inspect the works and take photographs so that the report can be responded to concerning works in progress and completed.

3) The photographs should be saved using the unique item number followed by a full stop and then sequential numbering ie 14.1, 14.2, 14.3…….

4) It is important to save photographs using the item number within the title to make closing out on PlanRadar simpler for the Site Manager.

5) The supervisor sends the photographs and a comment on how the item was rectified to the Site Manager.

6) Immediate toolbox talks should be given on items that are repeated Additional training should be considered on some occasions which CSI~QA can help with. Evidence should be sent to the Site Manager.

7) The Site Manager should inspect the works.

8) Where advice is given within a report Supervisors acknowledge the advice by replying ‘comment noted’ or similar. Queries can also be raised against advice.

9) CSI~QA will then assess the response and Close, Feedback with comments, or Reject with comments, the item within the report

Any queries regarding the report and access to guidance can be directed to the Site Mana

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